What does the Reactive Repairs & Maintenance lot cover?

This Lot covers responsive repairs and maintenance services across residential and public sector buildings, alongside improvement works to empty or void properties.

The scope includes, but is not limited to:

• Reactive and emergency repairs
• Day-to-day property maintenance
• Responsive building repairs across internal and external areas
• Empty property and void improvements
• Minor refurbishment works linked to maintenance activity
• Site clearance and preparation works
• Basic building works associated with repairs
• Supply of building materials as part of maintenance delivery
• Security-related works required to make properties safe

These services support safe occupation, quick re-letting of properties and the ongoing upkeep of assets across housing and wider public sector estates.

Supporting Safe and Well-Maintained Estates

Responsive repairs play a critical role in protecting residents, maintaining service continuity and preventing minor issues from becoming major problems. This Lot is designed to support fast mobilisation, clear communication and effective delivery in live and occupied environments.

Empty property improvement works help members return homes and buildings to a lettable or operational standard efficiently, supporting asset performance and reducing void periods.

What are the key features & benefits?

• Fully compliant with the Public Contracts Regulations 2015
• Covers reactive repairs, maintenance and empty property improvements
• Supports works in occupied and vacant properties
• Suitable for housing providers and the wider public sector
• Flexible procurement routes including direct award and mini-competition
• Access to experienced, pre-qualified maintenance contractors
• Helps improve property condition and tenant satisfaction
• Supports quick turnaround of void properties
• Standardised framework terms reduce procurement risk and delay
• Social value requirements are embedded into all call-offs