What does the Security Services lot cover?

This lot delivers a comprehensive range of manned, monitored and managed security services. The scope includes, but is not limited to:

• Alarm Receiving Centre (ARC) services and alarm response.
• Assistance for Personal Emergency Evacuation Plans (PEEPs) and building evacuation support.
• Out-of-hours call handling and incident response.
• CCTV monitoring, both onsite and offsite.
• Close protection and escort services.
• Door supervision and access control.
• Identity and security pass management.
• Incident investigation, reporting and evidence gathering.
• Key holding and key or access card management.
• Lone worker monitoring and welfare checks.
• Reception duties and front-of-house security support.
• Responsive security attendance.
• Searching services and security dog handling.
• Security risk assessment, crime prevention and threat management.
• Static guarding, mobile patrols and scheduled patrol services.
• Security training and competency support.
• Waking watch (fire safety) services.

These services help members maintain a strong security presence, manage risk effectively and respond proportionately to incidents across housing estates, offices, public buildings and community facilities.

What are the key features & benefits?

• Compliant procurement route aligned with the Public Contracts Regulations 2015.
• Suitable for housing, education, healthcare and wider public sector environments.
• Supports both preventative security measures and rapid response services.
• Access to vetted suppliers with trained, competent and experienced security personnel.
• Flexible call-off options including direct award and mini-competition.
• Supports 24/7 operations, including out-of-hours and emergency cover.
• Helps manage risk, deter crime and protect staff, residents and visitors.
• Clear accountability through structured reporting and incident management.
• Consistent service delivery under standardised framework terms.
• Social value embedded in all call-offs, supporting community safety and local employment.

Required Accreditations

Suppliers appointed to this lot are required to hold the following organisational accreditations and professional memberships, ensuring high standards of safety, professionalism and compliance:

• Registration on the Information Commissioner’s Office (ICO) Data Protection Public Register.
• Security Industry Authority (SIA) Approved Contractor status under the Security Guarding Approved Contractor Scheme.
• Demonstrable personnel competency, with all staff appropriately trained, qualified and experienced for their role.
• Maintained training matrices and training records, available to members upon request.

These requirements help ensure services are delivered responsibly, securely and in line with legal and regulatory expectations.